Refund & Exchange Policy

Last updated: 31 August 2026

1. When Refunds Apply

Because most of our services involve the instant transfer of digital value (cryptocurrency, airtime, gift cards, or mobile money), transactions are generally final once settled to the recipient. However, we offer refunds or exchanges in the following cases:

• We are unable to deliver the service you paid for (e.g. airtime top-up fails repeatedly).
• An error by our team causes an incorrect amount or wrong recipient.
• A gift card is valid but is rejected by the platform, and we cannot exchange it.
• A mistaken or duplicate payment was captured by our system.

2. Non-Refundable Situations

• You changed your mind after the transaction was already settled.
• You sent funds to a wrong wallet address — transactions on the blockchain are irreversible.
• Cryptocurrency price movement after you confirmed a trade.
• Activity in breach of our Terms of Service (fraud or misuse).

3. How To Request a Refund

Contact our support team within 24 hours of the transaction via our contact page, providing your order reference, the date and amount, and a short description of the issue. We review every request and respond within one business day.

4. Refund Timeline

Approved refunds are processed back to the original payment method where possible. Mobile money and bank refunds typically arrive within 1–3 business days, depending on your bank or network provider.

5. Disputes

If a refund is declined and you believe this was an error, you can escalate by emailing our support. We aim to resolve all disputes fairly and within 5 business days.