Privacy Policy

Last updated: 31 August 2026

1. Information We Collect

• Account details — name, email, phone number and password (stored securely hashed).
• Verification data — identification documents you upload to comply with KYC/AML requirements.
• Transaction records — order history, payment reference and amounts for wallet and mobile money services.
• Technical data — IP address, browser type and device information, collected for security and analytics.

2. How We Use Your Information

• To operate your account and process your orders.
• To verify your identity and prevent fraud or money laundering.
• To communicate order updates, service notices and support responses.
• To improve our platform, analyse usage and keep our systems secure.

3. Sharing & Disclosure

We never sell your personal data. We only share information with service providers (such as payment processors and cloud hosting) that need it to deliver our services, and when required by law, regulators or the courts of Ghana.

4. Data Security

We use strong encryption (HTTPS/TLS), hashed passwords and access controls to protect your data. No method of transmission is 100% secure, but we implement reasonable safeguards in line with industry practice.

5. Data Retention

We keep your data only as long as your account is active or as required by law for financial record-keeping and legal compliance. You may request deletion of your account and data at any time.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications. To exercise any of these rights, contact us.

7. Cookies

We use essential cookies to keep you logged in and secure. We do not use third-party advertising cookies on this site.

8. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified on this page and, where practical, by email.